Topic
Build vs. buy, process cost, ROI. How to justify technical decisions when someone ends up paying for them.
11 articles
For 130 years Mumbai's dabbawalas have delivered hundreds of thousands of hot lunches to the right desk, on time, every working day. No app, no control room, no literacy required. The famous error rate, however, was never measured. What the system actually does is something else. And it comes at a price.
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